Payment Terms

At Malldede, we are committed to providing a secure, transparent, and convenient online payment experience.

This Payment Policy explains the accepted payment methods, transaction currency, payment authorization, billing verification, payment security, refunds, and other payment-related terms that apply to purchases made through www.malldede.com.

1. Accepted Payment Methods

We accept the payment methods displayed during checkout.

Depending on your location, device, browser, eligibility, and payment provider availability, payment options may include:

Credit and Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • UnionPay
  • Elo
  • Other card networks displayed and supported at checkout

Digital and Accelerated Checkout Options

  • Shop Pay
  • PayPal
  • Google Pay
  • Venmo
  • Apple Pay, where available

Installment Payments

Eligible customers may be offered the option to pay in full or in installments through Shop Pay Installments.

Installment payment availability, eligibility, approval, repayment schedules, and applicable terms are determined by the payment provider. Malldede does not control or guarantee approval for installment payment services.

Only the payment methods displayed on the checkout page are available for a particular order. Available options may vary depending on your location, device, browser, order details, and payment-provider eligibility.

All payments must be successfully authorized before an order can be processed or shipped.

2. Currency and Pricing

All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.

The final amount displayed during checkout may include:

  • Product prices
  • Applicable discounts
  • Shipping charges, if any
  • Applicable sales taxes

Customers are responsible for reviewing the complete order total before submitting payment.

If your card or payment account is issued in a currency other than USD, your bank, card issuer, or payment provider may apply currency-conversion rates, foreign transaction fees, or other charges.

These additional fees are determined and collected by your financial institution or payment provider. They are not controlled or collected by Malldede.

3. Payment Processing and Security

Payments are processed through Shopify Checkout and the authorized payment providers displayed during checkout.

Payment information is transmitted through the secure checkout and payment-processing systems used by Shopify and the applicable payment provider.

Malldede does not directly store complete credit card or debit card numbers on its website or servers.

Customers are responsible for ensuring that all payment, billing, and contact information entered during checkout is complete and accurate.

4. Billing Verification

The billing name, billing address, card details, and other payment information entered during checkout should match the information associated with the selected payment method.

To help prevent unauthorized transactions and protect our customers, an order may be reviewed, delayed, or canceled when:

  • Payment authorization is unsuccessful
  • Billing information is incomplete or inconsistent
  • The transaction is identified as potentially unauthorized
  • A payment provider requests additional verification
  • Important order or customer information cannot be confirmed
  • Fraud-prevention tools flag the transaction for review

When additional information is required, we may contact you using the email address or phone number provided with your order.

If an order is canceled for payment or security reasons, we will notify you using the available contact information whenever reasonably possible.

5. Payment Authorization

Payment is required when an order is placed.

Your bank or payment provider may authorize or reserve the order amount before the transaction is fully completed. This may appear on your account as a temporary pending charge or authorization hold.

The amount of time an authorization hold remains visible is determined by your bank or payment provider.

Malldede does not control the release time of temporary authorization holds.

If an order is canceled before payment is fully captured, the pending authorization may be released rather than processed as a refund. The release timeline is determined by your financial institution.

6. Failed or Declined Payments

If your payment is declined or cannot be completed, your order will not be processed until a successful payment is received.

Please confirm that:

  • Your card and payment details are correct
  • Your billing address matches your payment account
  • Your card has not expired
  • Sufficient funds or available credit are available
  • Your bank has not restricted the transaction
  • Your selected payment method supports the transaction

You may need to contact your bank, card issuer, or payment provider for additional information about a declined transaction.

Malldede generally cannot determine the specific reason a bank or payment provider declined a payment.

7. Order Confirmation

After payment is successfully completed, an order confirmation will be sent to the email address provided during checkout.

Please review your confirmation carefully and contact us promptly if you notice an error involving:

  • Product selection
  • Size or color
  • Order quantity
  • Shipping address
  • Email address or phone number
  • Order charges

We cannot guarantee that an order can be changed or canceled after processing or fulfillment has begun.

An order confirmation confirms that we have received your order. It does not prevent us from canceling an order when payment cannot be verified, a product is unavailable, or an order is identified as potentially unauthorized.

8. Discounts and Promotional Codes

Valid promotional codes must be entered during checkout before payment is completed.

Unless otherwise stated:

  • Only one promotional code may be used per order
  • Promotional codes cannot be applied after an order has been submitted
  • Discounts cannot be redeemed or exchanged for cash
  • Promotional codes may be subject to expiration dates, eligibility requirements, or product restrictions
  • Promotional offers cannot be combined unless expressly stated

Eligible first-time customers may enter code WELCOME20 during checkout to receive 20% off their first qualifying order.

The discount must appear in the checkout order summary before payment is submitted. Customers should not complete payment if an expected discount has not been applied.

Malldede reserves the right to cancel or correct a discount that was applied because of misuse, technical error, duplicate accounts, or failure to meet the promotion’s stated requirements.

9. Taxes

Applicable sales taxes may be calculated during checkout based on the shipping destination, product type, and relevant tax requirements.

The tax amount, when applicable, will be displayed before payment is completed.

Customers are responsible for reviewing the order summary, including any applicable taxes, before submitting the order.

10. Refunds

Approved refunds are issued to the original payment method used for the order.

After Malldede processes a refund, additional time may be required for your bank, card issuer, or payment provider to post the funds to your account.

Refund posting times vary by financial institution and are outside Malldede’s control.

Shipping fees, return-shipping responsibilities, return eligibility, return deadlines, and other refund requirements are governed by our Return and Refund Policy.

If the original payment method is no longer available, please contact us. Any alternative resolution will depend on the circumstances and applicable payment-provider requirements.

11. Payment Disputes and Unrecognized Charges

If you believe you were charged incorrectly, do not recognize a Malldede transaction, or have another billing concern, please contact our customer support team promptly.

When contacting us, please provide:

  • Your order number
  • The email address used to place the order
  • The transaction date and amount
  • A description of the billing concern

We will review the available order and transaction information and assist where possible.

Customers should also contact their bank or payment provider immediately if they believe their payment method has been lost, stolen, or used without authorization.

Nothing in this policy limits any rights you may have through your bank, payment provider, or applicable law.

12. Accuracy and Authorization of Payment Information

By submitting an order, you confirm that:

  • You are authorized to use the selected payment method
  • The payment and billing information provided is complete and accurate
  • You authorize the applicable order amount to be charged
  • You have reviewed the products, discounts, shipping information, taxes, and final total
  • You agree to the applicable store policies presented during checkout

Providing false, incomplete, or unauthorized payment information may result in payment failure, order delay, or order cancellation.

13. Changes to This Payment Policy

We may update this Payment Policy when our payment methods, checkout services, legal obligations, or business practices change.

Any updated version will be posted on this page with a revised “Last Updated” date.

The version in effect when an order is placed will apply to that transaction.

14. Contact Information

For questions about payments, billing, refunds, transaction security, or order charges, please contact us:

Store Name: Malldede
Website: www.malldede.com
Email: hello@malldede.com
Phone: +1 740-570-8174

Business Address:
511 Del Clair Rd
Fort Collins, CO 80525
United States

Customer Support Hours:
Monday to Friday: 9:00 AM–6:00 PM Mountain Time
Saturday and Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.