Shipping policy
Thank you for shopping at Malldede.
This Shipping Policy explains our shipping destinations, shipping costs, order processing times, estimated transit times, tracking procedures, and other delivery-related information for orders placed through www.malldede.com.
1. Shipping Destination
Malldede currently ships orders to addresses within the United States.
Shipping availability is determined by the destination options displayed during checkout. Customers must provide a complete and deliverable United States shipping address when placing an order.
We do not currently offer international shipping through this shipping policy.
2. Shipping Cost
We offer free standard shipping on all orders delivered within the United States.
There is:
- No minimum order value required
- No standard shipping charge
- No membership requirement for free shipping
The applicable shipping cost will be displayed during checkout before payment is completed.
3. Order Cut-Off Time
Our daily order cut-off time is:
12:00 AM Mountain Time
Orders are processed according to the time and date on which they are placed.
Orders placed on weekends, holidays, or other non-business days will begin processing on the next available business day.
4. Order Processing Time
Orders are generally processed within:
1–3 business days
Our order-processing business days are:
Monday through Friday
Saturdays, Sundays, and recognized holidays are not counted as processing business days.
Processing time begins after:
- Payment has been successfully authorized
- The order has been received
- Any necessary billing or order verification has been completed
Processing time refers to the period between placing an order and handing the package to the shipping carrier.
5. Estimated Transit Time
After an order has been processed and handed to the shipping carrier, the estimated transit time is:
6–9 business days
Transit business days are:
Monday through Friday
Saturdays, Sundays, and holidays are not included in the estimated transit time unless the carrier provides delivery service on those days.
Transit time refers to the period between the carrier receiving the package and delivery to the customer’s shipping address.
6. Total Estimated Delivery Time
The total estimated delivery time is:
7–12 business days
This estimate includes:
- Order processing: 1–3 business days
- Shipping transit: 6–9 business days
Delivery estimates begin after an order is successfully placed and payment is authorized.
Delivery dates are estimates and are not guaranteed. Actual delivery may be affected by carrier operations, weather, holidays, address issues, service interruptions, or other circumstances outside Malldede’s reasonable control.
7. Shipping Method and Carriers
Orders are shipped using available standard shipping services.
The specific carrier or logistics provider may vary depending on:
- The delivery address
- Package size and weight
- Product availability
- Carrier service availability
- Operational requirements
The available shipping service and any applicable delivery information will be shown during checkout or in the shipping confirmation.
8. Order Tracking
When tracking information becomes available, we will send a shipping confirmation email to the email address provided with the order.
The shipping confirmation may include:
- The tracking number
- A link to the carrier’s tracking page
- The shipping carrier or logistics provider
- The current shipment status
Tracking information may require additional time to update after the shipping confirmation is issued.
If tracking does not update immediately, please allow up to 2 business days for the carrier’s system to display the latest information.
9. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Before submitting an order, please verify:
- Recipient’s full name
- Street address
- Apartment, suite, or unit number, when applicable
- City
- State
- ZIP code
- Phone number
- Email address
Malldede is not responsible for delivery delays or failed delivery caused by incomplete or inaccurate information supplied by the customer.
10. Address Changes
Please contact us as soon as possible if you need to correct or change your shipping address.
We will attempt to accommodate the request, but we cannot guarantee that an address can be changed after order processing or fulfillment has begun.
Once an order has been shipped, the shipping address generally cannot be changed by Malldede.
Customers may contact the carrier directly to ask whether delivery-management options are available.
11. Multiple Packages
An order containing multiple products may occasionally be shipped in more than one package.
When this occurs:
- Packages may arrive on different dates
- Each package may have a separate tracking number
- No additional standard shipping fee will be charged because of split shipment
Receiving one package does not necessarily mean that the entire order has been delivered.
12. Delivery Delays
Delivery estimates may be affected by circumstances such as:
- Severe weather
- Carrier service disruptions
- Seasonal shipping volume
- Holidays
- Transportation interruptions
- Incorrect or incomplete addresses
- Delivery-access restrictions
- Unexpected operational delays
If your package is delayed, please review the carrier’s tracking information first.
You may also contact our customer support team if the shipment has not arrived within the estimated delivery period.
13. Delivered but Not Received
If tracking shows that a package has been delivered but you cannot locate it, please:
- Confirm that the shipping address on the order is correct.
- Check around the delivery location, mailbox, front entrance, side entrance, or other secure areas.
- Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
- Contact the shipping carrier for additional delivery information.
- Contact Malldede if the package still cannot be located.
We will review the available tracking and order information and assist where reasonably possible.
14. Lost or Damaged Packages
If a package appears to be lost in transit or arrives visibly damaged, contact us at hello@malldede.com.
Please provide:
- Your order number
- Your full name
- The email address used for the order
- The tracking number
- A description of the issue
- Photographs of the package and product, when applicable
Do not discard damaged packaging until the issue has been reviewed, as photographs or packaging information may be required.
Claims are reviewed based on the tracking information, delivery records, photographs, carrier findings, and other available evidence.
15. Incorrect, Missing, or Damaged Products
Please inspect your order after delivery.
If you receive:
- An incorrect product
- An incorrect size or color
- A damaged product
- A defective product
- An order with a missing item
Contact us as soon as possible at hello@malldede.com.
Include your order number, a description of the issue, and clear photographs when applicable.
Returns, exchanges, and refunds are also subject to our Return and Refund Policy.
16. Refused or Undeliverable Packages
A package may be returned to the sender if:
- The shipping address is incomplete or incorrect
- Delivery is refused
- The package is not collected
- The carrier cannot access the delivery location
- Delivery attempts are unsuccessful
If an order is returned as undeliverable, please contact us so we can review the package status.
Any reshipment, refund, or other resolution will be determined after the package has been returned and inspected.
Additional shipping charges caused by an incorrect address, refusal, or failure to collect a package may be the customer’s responsibility where permitted by law.
17. Order Cancellations
Please contact us promptly if you need to cancel an order.
We will try to accommodate cancellation requests, but cancellation cannot be guaranteed once processing, packing, or fulfillment has begun.
If an order has already shipped, it must be handled according to our Return and Refund Policy after delivery.
18. Changes to This Shipping Policy
Malldede may update this Shipping Policy when our shipping destinations, delivery services, processing procedures, carrier arrangements, or business practices change.
Any updated version will be posted on this page with a revised “Last Updated” date.
19. Contact Information
For questions about shipping, tracking, delivery, or an existing order, please contact us:
Store Name: Malldede
Website: www.malldede.com
Email: hello@malldede.com
Phone: +1 740-570-8174
Business Address:
511 Del Clair Rd
Fort Collins, CO 80525
United States
Customer Support Hours:
Monday to Friday: 9:00 AM–6:00 PM Mountain Time
Saturday and Sunday: Closed
We aim to respond to customer inquiries within 1–2 business days.
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