Refund policy

Thank you for shopping at Malldede. We want you to feel confident when placing an order with us.

This Return and Refund Policy explains the conditions, procedures, responsibilities, and timeframes that apply to returns, exchanges, and refunds for purchases made through www.malldede.com.

This policy currently applies to orders delivered within the United States.

1. Return Eligibility

We accept returns for both:

• Defective, damaged, or incorrect products
• Non-defective products returned because of size, fit, preference, or another change of mind

To qualify for a return, you must submit your return request within 30 calendar days of the delivery date.

Returns requested after the 30-day return period may not be accepted.

2. Product Condition Requirements

Returned products must be in new condition.

To be eligible for a return, the product must be:

• Unworn
• Unwashed
• Unused
• Unaltered
• Free from stains, makeup, deodorant, perfume, pet hair, smoke, odors, or other signs of use
• Returned with its original tags, accessories, and packaging, when applicable

Products that show signs of wear, washing, use, damage caused after delivery, or alteration may be rejected and returned to the customer.

For a defective, damaged, or incorrect product, please stop using the item and contact us as soon as possible. Reasonable inspection of the product will not by itself make the item ineligible for return.

3. How to Request a Return

Before mailing a product back, please contact our customer support team at:

Email: hello@malldede.com

Please include the following information:

• Your full name
• Your order number
• The email address used to place the order
• The name of the product you wish to return
• The reason for the return
• Clear photographs if the product is damaged, defective, or incorrect

Our customer support team will review your request and provide return authorization, instructions, and the applicable return address.

Please do not mail a return before receiving return instructions. Unauthorized returns or packages sent to an incorrect address may be delayed, refused, or lost.

After your return is approved, please mail the product within 7 calendar days of receiving the return instructions.

4. Return Method

Returns must be sent by mail.

The return address provided in your authorization email may be our business address or another designated return-processing facility. Please use only the address included in the return instructions for your specific order.

We do not currently accept in-person returns.

5. Return Shipping and Return Labels

Customers are responsible for obtaining and paying for their return shipping label.

Malldede does not provide prepaid return labels unless we expressly confirm otherwise in writing or applicable law requires us to do so.

We strongly recommend using a trackable shipping service and retaining the shipping receipt and tracking information until your return has been completed.

Malldede is not responsible for return packages that are lost, damaged, misdirected, or delivered to an unauthorized address.

Return shipping charges are not refundable.

6. Restocking Fees

Malldede does not charge a restocking fee for eligible returns.

Products must still meet all return eligibility and condition requirements stated in this policy.

7. Exchanges

We accept exchanges for eligible products within the same 30-day return window.

To request an exchange, contact us at hello@malldede.com before returning the original product.

Exchange requests are subject to:

• Product availability
• Return eligibility
• Product condition requirements
• Verification of the original order

Customers are responsible for the cost of mailing the original product back to us.

Once the returned product is received and inspected, we will process the approved exchange. If the requested replacement product, size, or color is unavailable, we may offer another available option or issue a refund to the original payment method.

An exchange is not considered complete until the returned product has been received and approved.

8. Damaged, Defective, or Incorrect Products

Please inspect your order shortly after delivery.

If your product arrives damaged, defective, or different from what you ordered, contact us within the 30-day return period at hello@malldede.com.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging and shipping label, when relevant

We will review the information and provide the appropriate return or replacement instructions.

Products damaged through normal wear, improper use, failure to follow care instructions, accidental damage, or unauthorized alteration are not considered manufacturing defects.

9. Return Inspection

All returned products are inspected after they arrive at the designated return location.

We will verify that:

• The return was requested within the applicable timeframe
• The correct product was returned
• The product meets the required condition standards
• All applicable tags, accessories, and packaging are included
• The return complies with this policy

If a return is rejected because it does not meet the eligibility requirements, we will contact you using the email address associated with your order.

10. Refund Processing

Once your returned product has been received and approved after inspection, we will process your refund within 3 business days.

Approved refunds will be issued to the original payment method used for the order.

After we process the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. This additional posting time is controlled by the payment provider and is outside Malldede’s control.

You will receive a confirmation email after the refund has been processed.

11. Refund Amount

For an approved return, the refund will generally equal the amount actually paid for the returned product after any discount or promotional code was applied.

Return shipping costs are not refundable.

Any original shipping charge paid when placing the order is generally non-refundable unless:

• The product was incorrect
• The product was confirmed to be defective or damaged upon delivery
• Applicable law requires otherwise

If a promotion depended on a minimum order value or the purchase of multiple products, returning part of the order may affect the final eligible refund amount.

12. Discounted and Promotional Products

Products purchased using a discount code or promotional offer may be returned if they otherwise meet the requirements of this policy.

The refund will be based on the amount actually paid for the returned product, not its original price before the discount.

Promotional codes and discounts cannot be refunded as cash or reapplied after an order has been completed.

13. Original Payment Method

Refunds are issued only to the original payment method used to place the order.

We cannot ordinarily issue a refund to:

• A different credit or debit card
• A different PayPal or digital-wallet account
• A different person
• A bank account not associated with the original transaction

If the original payment method is closed or no longer available, please contact your bank or payment provider for assistance after the refund has been processed.

14. Packages Returned Without Authorization

Packages returned without prior authorization may not contain enough information for us to identify the order or process the return.

To avoid delays, always contact us before mailing a product back and include the return information requested in our instructions.

Malldede is not responsible for packages sent to an address that was not provided or approved by our customer support team.

15. Refused and Undeliverable Packages

Refusing delivery does not automatically create an approved return.

If an order is refused, unclaimed, or returned by the carrier because of an incomplete or incorrect address, please contact us so we can review the package status.

Any refund will be processed only after the package has been returned to and received by the designated return facility. Applicable return shipping or carrier charges may be deducted when permitted by law.

16. Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

We will attempt to accommodate the request, but we cannot guarantee cancellation after order processing or fulfillment has begun.

If an order has already shipped, it must be handled through the standard return procedure described in this policy.

17. Contact Information

For questions about returns, exchanges, refunds, damaged products, or an existing return request, please contact us:

Store Name: Malldede
Website: www.malldede.com
Email: hello@malldede.com
Phone: +1 740-570-8174

Business Address:
511 Del Clair Rd
Fort Collins, CO 80525
United States

Customer Support Hours:
Monday to Friday: 9:00 AM–6:00 PM Mountain Time
Saturday and Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.